Privacy Statement
This Privacy Policy explains how Kapitaano collects, uses, stores, and protects personal data when you use our online casino and sportsbook services. We value your privacy and aim to be clear about what information we gather, why we need it, how it is processed, and the choices available to you.
Types of Data We Collect
We collect a range of information to provide and improve our services. This includes data you provide directly, data generated through your activity on the platform, and technical information from your device and browser.
Personal Data
Personal data may include your name, date of birth, contact details (email and phone), address, identity documents submitted for verification, account credentials, and payment or billing information. We collect this information when you register, make deposits or withdrawals, verify your identity, or contact support.
Technical Data
Technical data covers IP addresses, device and browser type, operating system, screen resolution, language preferences, and connection data. We also collect log data and error reports to maintain and secure the service.
Transactional and Activity Data
This includes your gaming activity, bet and transaction history, session duration, game results, deposits and withdrawals, and any correspondence with our support team. We use this data to operate accounts and process payments.
How We Use Information
We use collected information to operate and improve our services, process transactions, verify identity, prevent fraud, comply with legal obligations, respond to support requests, and communicate important account-related information. We may also use aggregated or anonymized data for internal analytics and product improvements.
Data Protection Practices
We implement technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel who require it to perform their duties. While we strive to safeguard data, no method of transmission or storage is completely secure.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable essential site functions, remember preferences, and analyze usage patterns. Some cookies are necessary for security and authentication; others help us understand how the site is used. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect functionality.
Information Sharing and Third Parties
We may share personal data with service providers and partners who perform services on our behalf, such as payment processors, identity verification providers, fraud prevention services, and technical hosting providers. We require such parties to process data in accordance with our instructions and to maintain appropriate safeguards. We do not sell personal data.
User Rights
You have rights regarding your personal data, including rights to access, correct, and request deletion of information we hold about you. You may also object to or restrict certain processing, where applicable. Requests should be made through the account settings or our support channels, and we will respond in line with applicable law and operational requirements.
Access, Correction, and Deletion
If you need to access, update, or delete your personal data, you can do so from your account where available or by contacting our support team. Certain information may be retained as required for legal, security, or operational reasons and to preserve the integrity of accounts and transactions.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices. When we make material changes, we will post the updated policy and indicate the revision date. Continued use of our services after such updates constitutes acceptance of the revised policy.