Response Time
Kapitaano customer service is ready to help with questions, account-related issues, technical concerns or general feedback. Our team assists with registration, deposits, verification and troubleshooting, and we provide convenient channels including email, live chat and phone. For quick help use live chat, send an email with details or call us; you can also manage account settings and file requests through your account dashboard.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - for account, deposit and technical issues) |
| General enquiries | [email protected] (billing, complaints and general questions; Mon-Fri response) |
| Affiliate enquiries | [email protected] (partner programs and payments) |
| Phone | +1 415 732 9842 (voice support, English) |
| Working hours | 24/7 for urgent issues; email replies Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any case requiring explanations or documents. When you email support, include a clear subject line, your account ID, and up-to-date contact details to speed handling and avoid delays. Attach relevant documents as PDFs or images and expect a reply within our standard response time.
Send us a message
NameEmailMessageSend messageResponse Time
Our support team aims to respond promptly to player inquiries. Most messages are answered within one business day. For account verifications, payment checks or more complex investigations, resolution may take longer depending on the issue and required documentation. We appreciate your patience and will keep you updated on progress until the matter is resolved.
Feedback
We welcome your feedback, suggestions, and ideas to improve Kapitaano. Please share what you like, what could be better, or any features you'd like to see. All submissions are reviewed carefully by our team and help shape product updates and user experience improvements. Your input matters, thank you for helping us make the site more useful and enjoyable for everyone.