Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Kapitaano. They explain our relationship with players, the basic requirements for using the platform, and the obligations both you and we accept. By registering an account or using the services offered on Kapitaano you agree to comply with these terms and any additional rules published on the site.
Account responsibilities
You are responsible for keeping your account details secure and for all activity that occurs under your account. Provide accurate and current personal information and notify us promptly of any unauthorised access. Accounts must be used only by the named holder; shared, joint or proxy accounts are not permitted unless explicitly authorised. We reserve the right to suspend or close accounts where we suspect fraud, abuse, multiple accounts, or other violations of these terms.
Eligibility requirements
To use Kapitaano you must meet the legal requirements to gamble in your jurisdiction. You must not be a person excluded from gambling by law or by any competent authority, nor may you be subject to any self-exclusion or restriction that prevents participation. Only one account per person is permitted unless otherwise agreed in writing. If you are uncertain about your eligibility you should not open an account.
Acceptable platform use
Use the site in good faith and do not attempt to manipulate games, transactions or promotions. Prohibited behaviour includes collusion, use of bots or automated tools, chargeback abuse, money laundering, and any activity intended to exploit system errors. We monitor play patterns and reserve the right to take action where play is inconsistent with genuine recreational use or where rules are breached.
General bonus and promotion rules
Promotions and bonuses are governed by specific terms that accompany each offer. Eligibility, wagering requirements, game contribution rates, maximum bet limits and expiry periods may apply and vary by promotion. We may require verification or other actions before awarding or paying out bonus-related winnings. Abuse of promotions may result in forfeiture of bonus funds and winnings, account restrictions and reversal of transactions.
Deposits and withdrawals
Payments are processed using the methods displayed in your account. You must use payment instruments registered in your name unless otherwise permitted. Withdrawals may be subject to verification checks and additional documentation to confirm identity and source of funds. We may apply limits, holds or fees as disclosed in the cashier section and may refuse transactions that breach these terms or applicable laws.
Account verification
We may request identity, address or payment documentation to verify accounts. Until verification is complete, access to withdrawals or certain features may be restricted. Failure to provide requested documents may lead to account suspension or closure.
Dispute resolution
If you have a dispute you must first contact our support team so we can review the matter. We aim to respond promptly and investigate all concerns. Final decisions may be taken after review of account records, game logs and supporting documentation. Where action is taken to restrict or close an account we will communicate the reason and the options available to you.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and may be notified to you. Continued use of Kapitaano after changes are posted constitutes acceptance of the updated terms. Always review the latest version before using the service.