Responsible Gambling Policy
At Kapitaano we take responsible play seriously. We want every player to enjoy gaming in a safe, controlled way, so we provide clear information and practical tools to help you manage time, spending and activity on your account. If you ever feel your play is getting out of hand, we encourage you to use the available controls and seek support.
Our player protection principles
We promote safe play by encouraging sensible limits, transparent account activity and prompt assistance. We recommend that players set boundaries before they start and review activity regularly. Responsible gaming is about control, not prohibition, and we support players who choose to play within clear limits.
Activity-control tools
To help you stay in control, we offer a range of tools that can be applied to your account. These are designed to be simple to use and to take effect quickly. Typical tools include:
- Deposit limits - set daily, weekly or monthly caps on how much you can add to your account
- Loss limits - limit the total amount you can lose over a set period
- Session time limits and reality checks - reminders to help you track how long you play
- Temporary breaks - short cooling-off periods when you want a pause from play
- Self-exclusion - the option to close access for an extended period if needed
How to set limits
Limits can usually be adjusted in your account settings. We recommend starting with conservative values and updating them only after careful consideration. If you need help applying a limit, please use the support options available on the site to request assistance.
Recognizing signs of problematic behaviour
Watch for common warning signs such as spending more than planned, chasing losses, neglecting responsibilities or using gambling to cope with mood changes. If you notice these patterns in yourself or someone close to you, consider applying limits or taking a break.
Practical tips for staying in control
- Decide a budget before you play and stick to it
- Set time limits and take regular breaks
- Avoid chasing losses - accept that losses are part of play
- Keep gambling as a form of entertainment, not a way to solve financial problems
- Use account tools to make self-management easier
Professional help and further support
If you feel you need more support, professional help and local support organisations can provide guidance and counselling. We recommend contacting a qualified service in your area for confidential advice. If you are unsure where to start, our support team can direct you to appropriate resources.
Final note
We are committed to helping you play responsibly. Please use the tools provided, contact support if you need assistance and take action early if play stops being enjoyable or starts affecting other parts of your life.